Issue link: http://palletcentral.uberflip.com/i/1099303
40 PalletCentral • January-February 2019 palletcentral.com PDS when I can show them how PDS can design a more robust pallet that also enhances environmental sustainability." In May, Brad will present at the Wood Industry Summit during LIGNA 2019, the world's largest trade fair for woodworking and wood processing plants, machinery and tools. His presentation is titled "Software program for optimizing Wood Pallet Design – An opportunity to meet sustainable goals" and will showcase PDS before a global audience. Brad received both his Master of Science and Doctor of Philosophy in Materials Engineering from Penn State University. While in State College, Brad was active in Engineers for a Sustainable World. Susan Cheney // PDS and Membership Services Manager Exemplary customer service is where Susan Cheney, PDS and Membership Services Manager focuses. "We understand how important PDS is to our members' businesses and respond quickly when they need help," said Susan. "Whether changing computers, or helping out when the Windows operating system does their updates, we're here to get our PDS users up and running as fast as possible. Their customers depend on them, so we assure PDS users can depend on us." Susan is your first point of contact for PDS support. She identifies the issue, then assigns the task to a member of the team, if not herself, for a quick resolve. She joined the NWPCA staff in 2009. "I really enjoy talking to members, and I take pride when I can help troubleshoot PDS with our members' IT Teams." Susan's calming, yet upbeat demeanor is always appreciated by those occasional frantic phone calls. Born and raised in Charleston, South Carolina, her southern hospitality shines in this critical role. PC PDS Advisory Group There are twelve NWPCA members that serve on the PDS Advisory Group, many of whom have been active PDS users since the earliest development phases. The group consults with the PDS technical team to help prioritize key development areas, address current challenges, and provide guidance on the future road map.