November-December 2020

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20 PalletCentral • November-December 2020 T he global pandemic has certainly caused shifts in the way we do business. Most companies that build relationships around handshakes and face-to-face meetings were forced to re- examine their business model and internal structure. While CEOs are increasingly focused on maintaining the morale and safety of their staff, they are also finding new ways to keep all of their teams motivated and engaged. PalletCentral asked our industry leaders to specifically share what personal or business shifts, or any innovative ideas they have taken, to adapt and thrive in a post-COVID world. Here is what they have to say. Mike Hachtman, President & CEO, Relogistics Services Like many in the pallet business, we have been blessed with record volumes during the pandemic. The crisis has made it even more apparent that our business is all about people. Despite millions of Americans being unemployed, Relogistics and many others in our industry, are struggling to find the people necessary to meet demand. Temporary incentive pay, employee appreciation meals, and other incentives are no longer rare – they are part of our everyday thought processes. Video communication has been very effective. With employees in over 60 locations across the country, we determined early on that communicating directly with our employees was critical. We have been able to provide timely, relevant information about the virus and our business and prevent the loss of employees out of fear of the virus. We continue to deliver very candid and honest video communications directly from me to all employees via our Human Resources Information System. ADAPTING to the Times INDUSTRY INSIGHTS As the COVID-19 pandemic continues, industry players are finding new ways to keep their employees safe while embracing a "business as usual" mentality.

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