Issue link: http://palletcentral.uberflip.com/i/1332064
40 PalletCentral • January-February 2021 palletcentral.com know it all, and you want others to practice seeking first to understand then to be understood. • Practice openness and authenticity. Because this increases self-awareness and opens the door to your growth and development. It also builds trust and safety for others to do the same. • Acknowledge your mistakes, apologize for wrong actions, and take corrective action to make it right with others. Because this builds the trust and respect that makes your culture special. • Calm yourself down when emotionally triggered (either upset or happy) before making decisions and taking action. Because strong emotions cloud rational thinking and can lead to impulsive acts that you later regret. • Hold yourself and others accountable to agreed- upon actions and results. Because people learn, grow, and thrive when they take ownership. Individuals and organizations are harmed when they don't. Management is about things rather than people. The word "manage" means to take charge or control. Since people ultimately have free will, you don't control them; you influence them, which is leadership. The distinction is essential. Management refers to strategies and goals and the systems, processes, and technologies to achieve them. These are the critical details that put concepts and intentions into action to produce tangible results. It answers the question, "what will we do, and how will we do it"? The leadership functions above will fall flat without proper management. We all know people (ourselves?) who have great ideas and are excited. But if they don't put their ideas into action, what's the benefit? A fundamental leadership principle is that your day-to-day actions matter more than anything else you do. What you say has value only if it matches what you do.