July-August 2023

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PalletCentral • July-August 2023 13 Pallet Machinery Group: Building Trust through Exceptional Customer Service I n the competitive landscape of the pallet machinery industry, Pallet Machinery Group (PMG) has not only established itself as a leader in providing cutting-edge machinery. Still, it has also become renowned for its unwavering commitment to exceptional customer service. For over 25 years, PMG has built its success on trust, reliability, and a customer-centric approach. Exceptional Customer Service PMG's unwavering dedication to exceptional customer service is deeply ingrained in the fabric of the company. From the initial contact to ongoing support, PMG goes above and beyond to ensure customer satisfaction. eir team of dedicated experts understands that each customer has unique needs and goals, and they work diligently to provide personalized solutions tailored to those requirements. "We began our company in 1981. Pallet Machinery Group has been the backbone of our growth. Since partnering with PMG, we have achieved production daily. The employees are able to understand the controls and operation of the system. There has been less downtime, but when it happens, the customer service is quick to respond, and the technician's knowledge of the machinery is exceptional. We are very pleased with the product and excellent customer service!" —Charles Hensley, Quint-C Pallet "The LZ2000 Pallet Machine upgrade was an investment with a return. We upgraded a Duo-Matic in Jan 2017 and since then have achieved production rates on par with the turbo. More recently, we brought in a used duo max and, without hesitation, put the LZ2000 upgrade on that machine. That machine was up and running in no time. The system works. The controls are intuitive, and our operators quickly grasped the logic. We're also very satisfied with the customer service we've received from our contacts at Pallet Machinery. When issues arise (which, in our case, have been minimal), we get very prompt responses from Pallet Machinery. They know the machines and the computer, and they can troubleshoot. Downtime has been virtually non-existent. We trust Pallet Machinery Group. I highly recommend the upgrade. Money well spent." —Mike Leitzel, A&L Wood Products Built on Trust PMG has built a sterling reputation for unparalleled customer service and unwavering trustworthiness. rough consistent actions, transparent communication, and a genuine commitment to customer satisfaction, PMG has earned the trust and loyalty of its customers. ese customers have come to rely on PMG for their top-of-the-line machinery and the peace of mind that comes with knowing they have a dedicated partner who will support them throughout their journey. PMG's focus on trust and integrity has fostered long-lasting relationships with customers, enabling the company to establish itself as a trusted leader in the industry. Pallet Machinery Group's exceptional customer service has been a driving force behind its success for over 25 years. eir commitment to understanding and meeting each customer's unique needs, their responsive and knowledgeable customer service team, and their dedication to ongoing support have earned them high praise and loyalty from customers across the industry.

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