Issue link: http://palletcentral.uberflip.com/i/763062
14 PalletCentral • November-December 2016 palletcentral.com A2: Definitely my smart phone. If I'm not at my computer, then I am working from my iPhone emailing or connecting to my computer to create and print sales orders. I couldn't live without GPS. A3: Our computers are the most important technology we use. Quickbooks and Microsoft Office are necessities. A4: I have an "if it's not broke don't fix it" mentality. So I don't expect to use new technology unless I am forced to. But I will say that I'm keeping the robotic pallet making machines in the back of my mind because it is getting harder to find good labor. Callen Cochran, Business Development Manager, United Pallet Ser vices, Inc. A1: We still rely heavily on the fax machine. Its days are numbered, but it's just easy to enter the fax number, hit send, and walk away. A2: Personally, I'm doing away with filing invoices and statements, there's too much paper to manage. I love Evernote, which is an App that can easily "snap" a picture of invoices whenever I receive them. Once the digital image is there, I save it in the appropriate digital notebook and then shred the actual document. Evernote has proven to be a great external brain for me. It can document pretty much anything – photos, passwords, news articles, etc. A3: We implemented a cloud-based CRM software almost two years ago. It also serves as our dispatch board. The idea of having to scrap it and go back to our previous methods makes my head hurt! A4: New technologies and the pallet industry seem to go together like oil and water, however I can see us investing in robotics or automation in the somewhat short term if the labor situation continues down the current path. Ralph Ruper t, Manager, Unit Load Technology, Millwood, Inc. A1: Fax machines are still frequently used at our manufacturing locations. In fact, many of our suppliers and customers prefer to fax orders and invoices rather than call or email them in. We also use walkie-talkies as a convenient way to communicate between team members on the manufacturing floor. A2: At Millwood, we could not live without computer-based INDUSTRY