Issue link: http://palletcentral.uberflip.com/i/973524
28 PalletCentral • March-April 2018 palletcentral.com Clear communication is a major concern. English is most likely the language of your company, but is speaking the same language enough to ensure understanding? What about nuances and dialects or preference for avoiding negative response? Yes, there are cultures who, in order to show respect, have a dozen ways to avoid saying "no"! How does that "translate" to success in giving direction and checking for understanding? What can an employer do to maintain standards, encourage efficiency and yet show openness to the process of learning the language? Understanding the motivational triggers, values surrounding team work and more can all add to smoother and more productive work relations. Tapping the positive aspects of the multi-cultural workforce can often add value to your staff, company and your industry. Be Patient, Learn More There is no "quick fix." Being culturally competent requires a commitment of time, a sincere willingness to observe, to learn, to adjust, and to ask questions. It's an ongoing process. But companies are discovering that the advantages of these efforts far outweigh the time investment, as immigrant and refugee populations are eager to fulfill their vision of coming to the United States and, in most cases, are hardworking and committed to long-term engagement. We were impressed to see how NWPCA Member James Ruder, president of L&R Pallet, shared his experience of shifting company culture on the NWPCA blog, "Insights on Labor & Workforce" titled "Define Your Company Culture" posted on February 15, 2018. Read Ruder's blog and many more from your industry peers at: http://bit.ly/2FVdQxA. PC To learn more about adding a blog of your own, or contributing to the conversation on labor and the workforce, visit PalletCentral.com (Industry Resources tab >> Blogs) or contact Annette Ferri, NWPCA, at aferri@palletcentral.com. Molly Green is Marketing and Communication Strategist for Marsh & McLennan Agency. She may be reached at 724-525-2420 or visit www.mma-mi.com. LABOR & THE WORKFORCE Creating a safe, engaging, and rewarding work environment can also greatly improve retention rates and boost overall employee morale.